Contents:
Known Issues & Important Notes
New Features
Vista Compatibility
Minimum System Requirements
Installation Instructions
Product Activation
Product Registration
Online Updates
Support
Navigation Tips
FAQ’s

Known Issues & Important Notes
Version 2.0 of the Rescuer’s Guide Software is compatible with only US English versions of Windows operating systems.  Windows security errors are likely to result when attempting to install this software on foreign language versions of Windows.  As the contents of the Rescuer’s Guide covers only North American Vehicles.  Compatibility with various international versions of Windows are not intended and can not be supported by Holmatro, Inc. or Mitchell International.

Please note:  Some Version 2.0 CD’s sold with the Sixth Edition Rescuer’s Guides contain misprinted registration codes on the CD sleeve.  If you believe your code is misprinted, or if you have any troubles at all with the installation, please register your software here.
This registration process gives us all the information necessary to begin troubleshooting any software issues, including misprinted codes.  This process cannot be efficiently conducted during a phone call, so please register online before calling Holmatro.  After registering, we will be able to check your code and send a new one if necessary.  

Starting in 2009, all Version 2.0 CD’s supplied with the Seventh Edition Rescuer’s Guide includes a registration code that is fully functional, allowing hard drive installation and web updates for 2009 vehicles.  Users are still encouraged to register their software to obtain technical support and receive notifications of any updates or patches.
All users may register here.

The online update feature requires internet access.  If you computer is not connected to the internet you will not be able to download updates. 

Features of Software Version 2.0
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Online Updates
Now you can update your copy of the Rescuer’s Guide over the Internet. Same calendar year updates are free.  Annual updates (data for a new model year) may be purchased and downloaded from the web.  Online updates require internet access from each computer to be updated.  See www.holmatro-usa.com for more details.

Vista Compatibility
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The Rescuer’s Guide software Version 2.0 is Vista compatible (US English version only). The Rescuer’s Guide requires Windows Vista, Windows XP or Windows 2000.  If you are on an earlier version of Windows. please upgrade before installing the new Rescuer’s Guide.  International language versions are not supported.

Minimum System Requirements
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Windows Vista, Windows XP or Windows 2000 (US English only)
1 GHz processor
256Mb RAM
800x600 display with 256 Colors 

Installation Instructions
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1. Register your software here.
2. Seventh Edition customers will not need a new code, but will still want to register.
Please Note: This is not an automated process.  Checking registration codes is a manual process.  Customers who need a new code will normally receive an e-mail within 24-48 hrs.
M-F 8:30 am - 5:00 pm eastern time.
3. Insert the Rescuer’s Guide CD.
4. Click the START button on the taskbar and choose RUN. Type D:\SETUP
(where D is the letter of your CD-ROM drive) and click OK.

Depending upon the version of Windows that you have installed and how up-to-date it is, you may be prompted to install some Microsoft provided software such as the .Net Framework. If prompted for these, please click on Accept for their licensing agreements so that they can be installed.

5. Click NEXT to start the installation.
6. Click NEXT after selecting the location for the software.
    You can select a specific folder and disk drive where you would like to install the software.  We recommend that you use the default that is presented.
7. Click Next to confirm the installation.
8. Click Next to start installing the software.
9. When the installation has completed, click Close—that’s all there is to installing the software. You can start to use the software by clicking on the desktop Icon or selecting the link in the Windows Program menu.

Upgrading from Version 1.x
If you already have the prior version of the Rescuer’s Guide installed, Setup will uninstall that version for you automatically.  During this part of the Setup, you may need to click on the “Open button” to allow the program to run the UNINSTALL.LOG file.  You can also uninstall the prior version before installing this upgrade.

Product Activation
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License Agreement
The first time that you start the Rescuer’s Guide you will be presented with a License Agreement.  Please review and click on Accept if you agree with the terms of this license. In order to activate the product you will need a valid serial number.  Earlier copies of the software include a limited functionality version of a serial number on the CD sleeve. This “lite version” only allows the program to function with CD in a local drive and does not allow you to download updates.  We highly suggest registering your software BEFORE installing it, the using the registered user code instead. 

More current printings do not provide a code on the CD sleeve and must be registered before the program can be used. 

Product Registration
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Registration of this software is free.  By clicking here, you can be begin.  Seventh Edition customers should still register, however the serial number on your CD sleeve is already configured to enable hard drive installation and online updates.

Online Updates
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Discontinued and no longer available.  
Mitchell International has discontinued their update service and turned off their server.  
Clicking the update button will result in the following error message:


Annual Updates
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Discontinued and no longer available.  

Support
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Please understand that Holmatro manufactures rescue equipment.  We are not software or computer experts and we do not have the ability to help diagnose computer problems.  Therefore we’ve partnered with professional software developers who have thoroughly tested this application and its compatibility with the Windows operating systems listed, but only for US English language versions.  This software has not been tested, and is not supported for use on Macintosh operating systems.

For help running the software, the best way to get the answers that you need is to use the built-in Help system included by our software developer.  Clicking on the Help button will provide you with all of the information that you’ll need to use the Rescuer’s Guide.

If you are having problems with the software not accepting your serial number, make sure you have registered your software.  Registered user codes solve most questions and concerns with serial numbers.

If none of the above situations address your support needs, please use the contact form on our website.  Completing the form with as much detail as possible and a thorough description of the problem you are experiencing will help when we forward your inquiry to our software developer.  As we do not have the internal expertise to provide computer software support, this contact form is the best way to receive a prompt resolution.  Holmatro’s main telephone number and technical support department are dedicated to supporting only rescue equipment manufactured by Holmatro, there are no computer support personnel on staff in Glen Burnie, MD.

Navigation Tips:
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•    The buttons in the menu bar can be activated with a single left click.  A double click will be counted as two single clicks and may advance you to an unexpected location.

•    While viewing details about a specific manufacturer’s vehicle, to select a different vehicle manufacturer, click on the “component locations” button in the menu bar.

•    Pressing the “page up” and “page down” buttons scrolls one screen at a time.  You may also use the page up and page down keys on your keyboard.  The vertical scroll bar arrows and scroll wheel on a mouse (if available), will scroll the document in smaller increments.

•    The Vin Decoder is an added feature that we were able to include on the same disk as the electronic version of the Rescuer’s Guide.  After entering a complete vehicle identification number, the “Decode” button will be activated, allowing you to click on it to obtain the make, model and year of the vehicle.  As this is a bonus program that functions independent from the electronic version of the Holmatro® Rescuer’s Guide, there is no link between these two sections.  Therefore, after obtaining the details from the VIN Decoder information, you will need to click on the component locations button and navigate to the relevant vehicle details.

•    The blue underlined text areas within the program are hyperlinks. Positioning your pointer over the blue text will change your pointer to a hand with the index finger extended.  With this mouse pointer active, a single click on the link will advance you to the information referenced by that particular link.

•    The zoom feature is now activated by right clicking on the document. A menu will pop up providing the following options:

o Back - navigates to the previous view.  If you followed a hyperlink, this button takes you back to the page the hyperlink is on.

o Forward - navigates to the next view.  This is only available if you've already clicked Back

o First Page - Each manufacturer is presented in its own self-contained document.  For example, while viewing details for a 2005 Mazda3, if you click this option, you will return to the model year selection chart for all Mazda vehicles.

o Last Page - navigates to the last page of the current document (ie. last Mazda vehicles page)

o Find - this enables a text search feature that allows you to search the text of the current document for a specific word or term.

o Zoom - Click this link to zoom in on the current page.  You will zoom in more each time you select this option.  To restore the page to fit the screen, click on the “fit in window” icon in the menu bar.

o Print Current Page - Allows you to print the details of the current page to your default printer.

FAQ’s
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Q:    I entered my code but the software won’t accept it.  Why not?
A:    If you believe your printed code is incorrect.  Please register your software.  This will give us the information necessary to check your code and issue a new one, if necessary.

If you are typing your code, please note that all software versions of the Rescuer’s Guide, do not use the letters: i, L, O or Z.  If you think your code includes one of these letters, the correct character should be one of the closest looking numbers 0, 1 or 2.

In version 2.0, even when entered incorrectly, the software should automatically convert incorrect letters: "I" & "L" become the number "1", the letter "O" becomes the number "0" (zero), and the letter "Z" becomes the number "2".  Previous versions do not auto-correct.

When copying and pasting a code from our e-mail, you must make sure there are no spaces, line breaks or paragraph returns in the middle of, or at the end of your code.  After pasting the code into the box, press the backspace key until the last letter of your code is deleted, then retype that letter.  This will help make sure there are no hidden spaces or breaks at the end of your code.

Q:    I entered the code provided on my CD, but now when I try to run the program it is telling me a “Product CD is required and was not found.  Insert the correct product CD and press Retry”
A:    This is correct for the Sixth Edition copies of Version 2.0. The serial number provided requires the CD to be to be present in a local CD drive to run the software.  This is not  necessary with the Seventh Edition copies of Version 2.0.  With either Edition, we can
confirm serial numbers of registered users.  Register by clicking here.  If necessary, we can generate a new code, to remove all questions or concerns. Once we confirm, or send a new code, click the update button and then click “Yes” to
the question, “Would you like to upgrade your product?” Enter the new code provided from our reply e-mail.

Q:    Once I’ve entered a VIN into the VIN Decoder and have identified year, make and model of the vehicle, how do I view the safety system details?
A:    The VIN Decoder is separate product provided by our publishing partner, Mitchell International.  Although this bonus feature is included on the tool bar, it is a separate function that does not communicate with our Rescuer’s Guide software. After using the VIN Decoder you must click the EXIT button and click on the component locations button on the tool bar, then navigate to the identified vehicle to view its safety systems details.

Q:    When will updates/new editions be available?
A:    Unfortunately, we are not able to identify a precise schedule for publishing updates.  Holmatro and Mitchell are completely dependent on the information provided by auto manufacturers worldwide.

Electronic updates can be published at any time.  Generally we will try to publish annual renewals in December, with mid-year updates throughout the following months of January through June.

For the printed book, in an attempt to make it as complete as possible, we will wait until a complete year worth of date is ready before going to press.  Waiting until May or June usually gives Mitchell adequate time to collect the new information and prepare a complete book for print.

Q:    After clicking the link to identify the battery location, how do I view the rest of the component locations?
A:    Click the right mouse button and select “Back” to return to the page that contains the vehicle selection table, then click the vehicle diagram link.

Note: this and other navigational tips are covered in more detail online. See Navigational Tips

Q:    How do I find the emergency response guides for hybrid vehicles?
A:    These documents are published by the various vehicle manufacturers and are listed in the Street Smarts section.  When you click on the link for a particular vehicle you may be given two choices:  1. you can view the included document that was available at the time of our last software update.  2. for some manufacturers, we’ve included a link that takes you to the vehicle manufacturer’s website.  Often this link takes you directly to the page on their site that contains the current guide, but sometimes it is only a link to their main page, and you must navigate their site to find the document.  Some of these sites may even ask you to become a subscribed user to obtain the latest information contained on their site.

Q:    When I right clicked & chose “Back” the program went all of the way back to the model year selection table, not the model selection table for the year I’d already chosen.
A:    This can happen if the battery location diagram, or component location diagram is on the same page as the models table.
For example: if you choose Locations > Audi > 1990, then click on A or B to view the battery diagram, the browser will move the battery diagrams to the top of the window.  However, because it appears just below the model table, on the same page, clicking “Back” will take you to the “page” you were on previously, which is the list of model years.

Q:    When I tried to install the software, I was taken to a website where I had to choose to download and install additional software:
[i.e. .NET Framework, PDF Viewer, Internet Explorer, etc.] Is this normal and if so which version should I choose to install?
A:    Run setup.exe from the CD-Rom.
All of the software necessary to run the Rescuer’s Guide is included on the CD.  However, it is necessary to run the file setup.exe. If by default your system hides file extensions, the file may appear to be simply named “setup.”
If you mistakenly chose to run Setup_RescuersGuide.msi, or “Setup_RescuersGuide,” this installs only the Rescuer’s Guide software, and bypasses the installation steps that automatically check for and install the necessary supporting applications.

¹ The annual update fee for the 2009 data is $59.00.  Customers of the Sixth Edition may visit www.holmatro-usa.com to purchase this update.