Fourth Edition Rescuer's Guide - Software Version 1.1
Fifth Edition Rescuer's Guide - Software Version 1.2
Holmatro's Rescuer's Guide to Vehicle Safety Systems (Seventh Ed. Ver. 2.0)
Features, Instructions and FAQ’s available at
the time of printing.
Welcome and thank you for
choosing Holmatro’s Rescuer’s Guide to Vehicle
Safety Systems. We hope that the information contained in this product will
help reduce risk and prevent potential injuries that can occur when extricating
patients from motor vehicles.
Contents:
Known Issues & Important Notes
Known Issues & Important Notes
Version 2.0 of the
Rescuer’s Guide Software is compatible with only US English
versions of Windows operating systems. Windows security errors are likely to
result
when attempting to install this software on foreign language versions of
Windows.
As the contents of the
Rescuer’s Guide covers only North American Vehicles.
Compatibility with various international versions of Windows are not intended
and
can not be supported by Holmatro, Inc. or Mitchell International.
Please note: Some Version
2.0 CD’s sold with the Sixth Edition Rescuer’s Guides contain misprinted
registration codes on the CD sleeve. If you believe your code is misprinted, or
if you have any troubles at all with the installation, please register your
software at:
http://www.holmatro-usa.com/guide_registration.htm.
This registration process gives us all the information necessary to begin
troubleshooting
any software issues, including misprinted codes. This process cannot be
efficiently
conducted during a phone call, so please register online before calling Holmatro. After
registering, we will be
able to check your code and send a new one if necessary.
Starting in 2009, all
Version 2.0 CD’s supplied with the Seventh Edition Rescuer’s Guide includes a
registration code that is fully functional, allowing hard drive installation and
web updates for 2009 vehicles. Users are still encouraged to register their
software to obtain technical support and receive notifications of any updates or
patches.
Al users may register at:
http://www.holmatro-usa.com/guide_registration.htm
The online update feature requires internet access. If you computer is not connected to the internet you will not be able to download updates.
Features of Software Version 2.0
--------------------------------------------
Online Updates
Now you can update your
copy of the Rescuer’s Guide over the Internet.
Same calendar year updates are free. Annual updates (data for a new model year)
may
be purchased and downloaded from the web. Online updates require internet
access
from each computer to be updated. See
www.holmatro-usa.com for more details.
--------------------------------------------
The Rescuer’s Guide
software Version 2.0 is Vista compatible (US English version only)
The Rescuer’s Guide requires Windows Vista, Windows XP or Windows 2000. If you
are on an earlier version of Windows. please upgrade before installing the new
Rescuer’s Guide. International language versions are not supported.
--------------------------------------------
Windows Vista, Windows XP or Windows 2000 (US English only)
1 GHz processor
256Mb RAM
800x600 display with 256 Colors
--------------------------------------------
1. Register your software at: http://www.holmatro-usa.com/guide_registration.htm
2. Seventh Edition
customers will not need a new code, but will still want to register.
Please Note: This is not an automated
process. Checking registration codes is a manual
process. Customers who need a new code will normally receive an e-mail within
24-48 hrs.
M-F 8:30 am - 5:00 pm eastern time.
3. Insert the Rescuer’s Guide CD.
4. Click the START button
on the taskbar and choose RUN. Type D:\SETUP
(where D is the letter of your CD-ROM drive) and click OK.
Depending upon the version of Windows that you have installed and how
up-to-date it is, you may be prompted to install some Microsoft provided
software such as the .Net Framework. If prompted for these, please click
on Accept for their licensing agreements so that they can be installed.
3. Click NEXT to start the installation.
4. Click NEXT after
selecting the location for the software.
You can select a specific folder and disk drive where you would like to
install the software. We recommend that you use the default that is
presented.
5. Click Next to confirm the installation.
6. Click Next to start installing the software.
7. When the installation
has completed, click Close—that’s all there is to
installing the software. You can start to use the software by clicking on the
desktop Icon or selecting the link in the Windows Program menu.
If you already have the
prior version of the Rescuer’s Guide installed, Setup will
uninstall that version for you automatically. During this part of the Setup,
you
may need to click on the “Open button” to allow the program to run the
UNINSTALL.LOG file. You can also uninstall the prior version before installing
this upgrade.
--------------------------------------------
License Agreement
The first time that you
start the Rescuer’s Guide you will be presented with a
License Agreement. Please review and click on Accept if you agree with the
terms of this license.
In order to activate the
product you will need a valid serial number. Earlier copies of
the software include a limited functionality version of a serial number on the
CD sleeve.
This “lite version” only allows the program to function with CD in a local drive
and does not allow you to download updates. We highly suggest registering your
software BEFORE installing it, the using the registered user code instead.
More current printings do
not provide a code on the CD sleeve and must be registered before the program
can be used.
--------------------------------------------
Registration of this
software is free. By
clicking here, you can be begin. Seventh
Edition customers should still register, however the serial number on your CD
sleeve
is already configured to enable hard drive installation and online updates.
--------------------------------------------
When your computer is
connected to the internet, all you need to do to receive your
updates is to press the Update Button on the tool bar to check for updates.
New model year updates generally happen between December and June, but
maintenance updates can occur at any time. Check as often as you desire.
All mid-year updates are free.
--------------------------------------------
Once a new model year
update has been released, clicking the update button will
prompt you to renew your subscription. To "renew your annual subscription"
there will be a minimal fee1 involved and a web-reset code will be
needed.
Once the new code is entered, this unlocks the update button for another year
allowing all mid year updates to be downloaded and installed.
--------------------------------------------
Please understand that
Holmatro manufactures rescue equipment. We are not
software or computer experts and we do not have the ability to help diagnose
computer problems. Therefore we’ve partnered with professional software
developers who have thoroughly tested this application and its compatibility
with the Windows operating systems listed, but only for US English language
versions.
This software has not been tested, and is not supported for use on Macintosh
operating systems.
For help running the software, the best way to get the answers that you need is
to use the built-in Help system included by our software developer. Clicking on
the Help button will provide you with all of the information that you’ll need to
use
the Rescuer’s Guide.
If you are having problems with the software not accepting your serial number,
make
sure you have registered your software. Registered user codes solve most
questions and concerns with serial numbers.
If none of the above situations address your support needs, please use the
contact form on our website. Completing the form with as much detail as
possible and a
thorough description of the problem you are experiencing will help when we
forward your inquiry to our software developer. As we do not have the internal
expertise to provide computer software support, this contact form is the best
way to receive a
prompt resolution. Holmatro’s main telephone number and technical support
department are dedicated to supporting only rescue equipment manufactured by
Holmatro, there are no computer support personnel on staff in Glen Burnie, MD.
Navigation Tips:
--------------------------------------------
• The buttons in the menu bar can be activated
with a single left click. A
double click will be counted as two single clicks and may advance you to
an unexpected location.
•
While viewing details about a specific manufacturer’s vehicle, to select a
different vehicle manufacturer, click on the “component locations” button in
the menu bar.
•
Pressing the “page up” and “page down” buttons scrolls one screen at a
time. You may also use the page up and page down keys on your
keyboard. The vertical scroll bar arrows and scroll wheel on a mouse
(if available), will scroll the document in smaller increments.
•
The Vin Decoder is an added feature that we were able to include on the
same disk as the electronic version of the Rescuer’s Guide. After entering
a complete vehicle identification number, the “Decode” button will be
activated, allowing you to click on it to obtain the make, model and year of
the vehicle. As this is a bonus program that functions independent from
the electronic version of the Holmatro® Rescuer’s Guide, there is no
link
between these two sections. Therefore, after obtaining the details from
the VIN Decoder information, you will need to click on the component
locations button and navigate to the relevant vehicle details.
•
The blue underlined text areas within the program are hyperlinks.
Positioning your pointer over the blue text will change your pointer to a
hand with the index finger extended. With this mouse pointer active, a
single click on the link will advance you to the information referenced by
that particular link.
•
The zoom feature is now activated by right clicking on the document.
A menu will pop up providing the following options:
o
Back
- navigates to the previous view. If you followed a hyperlink,
this button takes you back to the page the hyperlink is on.
o
Forward
- navigates to the next view. This is only available if
you've already clicked Back
o
First
Page - Each manufacturer is presented in its own self-
contained document. For example, while viewing details for a 2005
Mazda3, if you click this option, you will return to the model year
selection chart for all Mazda vehicles.
o
Last
Page - navigates to the last page of the current document
(ie. last Mazda vehicles page)
o
Find
- this enables a text search feature that allows you to search
the text of the current document for a specific word or term.
o
Zoom
- Click this link to zoom in on the current page. You will
zoom in more each time you select this option. To restore the page
to fit the screen, click on the “fit in window” icon in the menu bar.
o
Print
Current Page - Allows you to print the details of the current
page to your default printer.
--------------------------------------------
Q: I entered my code but the software won’t accept it. Why not?
A:
If you believe your printed code is incorrect. Please register your
software. This will give us the information necessary to check your code and
issue a new one, if necessary.
If you are typing your
code, please note that all software versions
of the Rescuer’s Guide, do not use the letters: i, L, O or Z. If you think
your code includes one of these letters, the correct character should be
one of the closest looking numbers 0, 1 or 2.
In version 2.0, even when entered incorrectly, the software should
automatically convert incorrect letters: "I" & "L" become the number
"1", the letter "O" becomes the number "0" (zero), and the letter "Z"
becomes the number "2". Previous versions do not auto-correct.
When copying and pasting a code from our e-mail, you must make sure
there are no spaces, line breaks or paragraph returns in the middle of,
or at the end of your code. After pasting the code into the box, press
the backspace key until the last letter of your code is deleted, then retype
that
letter. This will help make sure there are no hidden spaces or breaks at
the end of your code.
Q:
I entered the code provided on my CD, but now when I try to run the
program it is telling me a “Product CD is required and was not found.
Insert the correct product CD and press Retry”
A:
This is correct for the Sixth Edition copies of Version 2.0. The serial number
provided requires the CD to be to be present in a local CD drive to run the
software. This is not
necessary with the Seventh Edition copies of Version 2.0. With either Edition,
we can
confirm serial numbers of registered users. Register by
clicking here. If necessary, we
can generate a new code, to remove all questions or concerns.
Once we confirm, or send a new code, click the update button and then click
“Yes” to
the question, “Would you like to upgrade your product?” Enter the new code
provided from our reply e-mail.
Q:
Once I’ve entered a VIN into the VIN Decoder and have identified year,
make and model of the vehicle, how do I view the safety system details?
A:
The VIN Decoder is separate product provided by our publishing partner,
Mitchell International. Although this bonus feature is included on the tool
bar, it is a separate function that does not communicate with our
Rescuer’s Guide software.
After using the VIN Decoder you must click the EXIT button and click on
the component locations button on the tool bar, then navigate to the
identified vehicle to view its safety systems details.
Q: When will updates/new editions be available?
A:
Unfortunately, we are not able to identify a precise schedule for publishing
updates. Holmatro and Mitchell are completely dependent on the information
provided by auto manufacturers worldwide.
Electronic updates can be published at any time. Generally we will try to
publish annual renewals in December, with mid-year updates throughout
the following months of January through June.
For the printed book, in an attempt to make it as complete as possible,
we will wait until a complete year worth of date is ready before going to press.
Waiting until May or June usually gives Mitchell adequate time to collect the
new
information and prepare a complete book for print.
Q:
After clicking the link to identify the battery location, how do I view the rest
of the component locations?
A:
Click the right mouse button and select “Back” to return to the page that
contains the vehicle selection table, then click the vehicle diagram link.
Note: this and other
navigational tips are covered in more detail online.
See Navigational Tips
Q: How do I find the emergency response guides for hybrid vehicles?
A:
These documents are published by the various vehicle manufacturers and
are listed in the Street Smarts section. When you click on the link for
a
particular vehicle you may be given two choices: 1. you can view the
included document that was available at the time of our last software
update. 2. for some manufacturers, we’ve included a link that takes you
to
the vehicle manufacturer’s website. Often this link takes you directly to
the page on their site that contains the current guide, but sometimes it is
only a link to their main page, and you must navigate their site to find the
document. Some of these sites may even ask you to become a
subscribed user to obtain the latest information contained on their site.
Q:
When I right clicked & chose “Back” the program went all of the way back
to the model year selection table, not the model selection table for the
year I’d already chosen.
A:
This can happen if the battery location diagram, or component location
diagram is on the same page as the models table.
For example: if you choose Locations > Audi > 1990, then click on A or B
to view the battery diagram, the browser will move the battery diagrams to
the top of the window. However, because it appears just below the model
table, on the same page, clicking “Back” will take you to the “page” you
were
on previously, which is the list of model years.
Q:
When I tried to install the software, I was taken to a website where I had
to choose to download and install additional software:
[i.e. .NET Framework, PDF Viewer, Internet Explorer, etc.]
Is this normal and if so which version should I choose to install?
A:
Run setup.exe from the CD-Rom.
All of the software necessary to run the Rescuer’s Guide is included on
the CD. However, it is necessary to run the file setup.exe. If by
default your
system hides file extensions, the file may appear to be simply named
“setup.”
If you mistakenly chose to run Setup_RescuersGuide.msi, or
“Setup_RescuersGuide,” this installs only the Rescuer’s Guide software,
and bypasses the installation steps that automatically check for and
install the necessary supporting applications.
1 The annual
update fee for the 2009 data is $59.00. Customers of the Sixth Edition may
visit
www.holmatro-usa.com to purchase this update.
End of file.